Mintel's Shift to Automation & Remote Management
Mintel Hotel cut staffing costs and enhanced guest experiences by integrating remote management and QR code-based service access, optimizing operations through automation and efficient technology.
Streamlined Operations
Remote monitoring and management have optimized hotel operations, resulting in faster response times and greater operational efficiency.
Enhanced Guest Experience
Guests now enjoy seamless access to services and room controls directly from their devices, resulting in higher satisfaction.
Reduced Staffing Costs
Night shifts now require only a front desk staff member, leading to a significant reduction in staffing expenses.
Location
17/3 Hua Mak Rd, Hua Mak, Bang Kapi District, Bangkok 10240
Property Type
Hotel
Property size
75 rooms
HVAC Details
Split-type
Client's Challenges
Reducing Operational Costs
The hotel needed to cut costs while maintaining high-quality service for its guests.
Minimizing Night Shift Staffing
The client aimed to reduce staffing requirements during night shifts without sacrificing service quality.
Remote Monitoring
They wanted to enable remote monitoring and management of hotel operations, reducing reliance on on-site staff.
Enhancing Guest Experience
The goal was to provide guests with seamless access to hotel services via their devices for a more personalized and modern experience.
Our Solution
CERO & HERO Full Integration
Streamlined operations through full automation, covering key aspects of hotel management and reducing operational overhead.
Remote Monitoring & Management
Enabled the majority of operations to be handled off-site, significantly reducing the need for on-site personnel.
Guest Connex via QR Code
Provided guests with direct access to hotel services and room controls through a QR code system, offering convenience and a better guest experience.
Client Review
Only a front desk staff member is required during night shifts.
By fully integrating CERO and HERO from the beginning, and leveraging Guest Connex, Mintel has revolutionized its operations and guest experience. The hotel's proximity to a hospital makes it the preferred choice for elderly guests and patients, who benefit greatly from the ease of controlling room features and accessing services directly from their devices. This innovative approach not only reduces operational costs but also significantly enhances the overall guest experience, demonstrating that technology can effectively replace traditional methods without sacrificing service quality.
General Manager
Implementation Process
1
Hardware Setup
6 - 8 weeks
Installed necessary devices and QR code access points in all guest rooms.
2
Software Integration
2 weeks
Seamlessly integrated CERO, HERO, and Guest Connex systems into the hotel’s existing infrastructure.
3
Commissioning
1 week
Tested and configured all systems to ensure optimal functionality.
4
Staff Training
1 week
Trained front desk and management staff on how to operate the new systems and workflows.
5
Deployment
1 week
Rolled out the system across all guest rooms and hotel operations.
6
Monitoring & Optimization
On-going
Provided ongoing support and fine-tuning to ensure continuous improvement based on feedback and performance.
EP11 น้องครีมพาทัวร์ Smart Hotel
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