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Mintel, the first smart hotel in Thailand, fully integrated CERO and HERO from the outset. The hotel requires only a front desk staff during the night shift, as most operations can be monitored and managed remotely. This efficient use of technology reduces the need for a large staff while ensuring high-quality service. Guests enjoy seamless experiences through Guest Connex, accessible via a QR code in the room, connecting them to all services and allowing control of everything in the room from the palm of their hand.