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[D] Mintel Hotel

Mintel Hotel Revolutionizes Operations with Remote Management

Customer Challenge

Mintel Hotel faced several operational challenges that required innovative solutions to maintain competitiveness while controlling costs:

Reducing Operational Costs

The hotel needed to significantly cut operational expenses while maintaining the high-quality service standards that guests expected, particularly in Bangkok's competitive hospitality market.

Minimizing Night Shift Staffing

Management aimed to reduce staffing requirements during night shifts without sacrificing service quality or guest satisfaction. Traditional hotel operations typically require multiple staff members during overnight hours.

Remote Monitoring Capabilities

The hotel wanted to enable comprehensive remote monitoring and management of hotel operations, reducing their reliance on extensive on-site staff while maintaining operational oversight.

Enhancing Guest Experience

The goal was to provide guests—particularly elderly visitors and patients—with seamless access to hotel services directly from their devices, creating a more personalized and modern hospitality experience.

Mintel Hotel faced several operational challenges that required innovative solutions to maintain competitiveness while controlling costs:

Reducing Operational Costs

The hotel needed to significantly cut operational expenses while maintaining the high-quality service standards that guests expected, particularly in Bangkok's competitive hospitality market.

Minimizing Night Shift Staffing

Remote Monitoring Capabilities

The hotel wanted to enable comprehensive remote monitoring and management of hotel operations, reducing their reliance on extensive on-site staff while maintaining operational oversight.

Enhancing Guest Experience

Mintel Hotel faced several operational challenges that required innovative solutions to maintain competitiveness while controlling costs:

Reducing Operational Costs

The hotel needed to significantly cut operational expenses while maintaining the high-quality service standards that guests expected, particularly in Bangkok's competitive hospitality market.

Minimizing Night Shift Staffing

Remote Monitoring Capabilities

The hotel wanted to enable comprehensive remote monitoring and management of hotel operations, reducing their reliance on extensive on-site staff while maintaining operational oversight.

Enhancing Guest Experience

Solution

Alto implemented a comprehensive CERO & HERO Full Integration system tailored specifically for Mintel's unique operational needs:

CERO & HERO Full Integration

Complete automation covering all key aspects of hotel management
Significant reduction in manual processes and administrative tasks
Unified system managing both energy optimization and hotel operations

Remote Monitoring & Management

Enabled majority of hotel operations to be handled remotely
Dramatic reduction in required on-site staffing
Continuous system oversight without physical presence

Guest Connex via QR Code System

QR code-based system providing guests immediate access to hotel services
Complete room feature control directly from guest devices
Particularly beneficial for elderly guests and patients requiring easy-to-use technology

Impact

Operational Efficiency

Remote monitoring and management optimized hotel operations
Improved operational efficiency through automation
Elimination of manual processes and paperwork

Enhanced Guest Experience

Guests enjoy direct access to services and room controls from their devices
Particularly beneficial for elderly guests and patients
Technology-driven approach that doesn't sacrifice service quality

Cost Reduction

Night shifts now require only a single front desk staff member
Substantial reduction in staffing costs without service compromise
Technology investment delivering measurable cost savings

Story

"Only a front desk staff member is required during night shifts. By fully integrating CERO and HERO from the beginning, and leveraging Guest Connex, Mintel has revolutionized its operations and guest experience. The hotel's proximity to a hospital makes it the preferred choice for elderly guests and patients, who benefit greatly from the ease of controlling room features and accessing services directly from their devices. This innovative approach not only reduces operational costs but also significantly enhances the overall guest experience, demonstrating that technology can effectively replace traditional methods without sacrificing service quality."
— General Manager, Mintel Hotel

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